Terms of Service

BayBuddy is subscription software for auto repair shops covering repair orders, digital vehicle inspections, technician dispatch and time tracking, parts pricing, customer approvals, accounting sync and reporting. We grant you a limited, non-exclusive, non-transferable right to use the service within the plan you have selected.

Each shop is responsible for its staff accounts, the accuracy of the records it enters, and for keeping login credentials confidential. You are responsible for all activity under your accounts, and you must provide accurate information and keep it current.

You must not use BayBuddy to:

• break the law, or commit or facilitate fraud;
• send unsolicited or spam messages to consumers;
• store or transmit content you have no right to hold, or that infringes intellectual property;
• interfere with the security of the service — including malware, probing, penetration attempts, scraping or circumventing technical limits;
• reverse engineer, resell or redistribute the service.

Predictive upsell and overlapping-labor suggestions are advisory only and may be inaccurate. A qualified technician must review and release every recommendation before it reaches a customer. You remain responsible for the repairs you quote, perform and bill.

BayBuddy retains ownership of the BayBuddy software, documentation and branding. You keep ownership of the shop, customer, vehicle and inspection data you enter, and you grant us a limited licence to host and process it solely to provide the service.

Payments are processed by Stripe, which acts as the merchant of record for our orders. Stripe handles payment processing, billing, invoicing, tax calculation and collection, and transaction-level support on our behalf. Payment processing, billing frequency, renewal, tax calculation and collection, and subscription management are handled by our payment provider in accordance with their buyer terms. See our Refund Policy for the money-back window.

The service is provided as-is. We do not guarantee uninterrupted or error-free performance, and to the fullest extent permitted by law we disclaim implied warranties of merchantability and fitness for a particular purpose. Shops should keep their own backups of critical financial records.

To the extent permitted by law, our aggregate liability is capped at the fees you paid in the twelve months before the claim, and we exclude indirect, consequential or special damages including lost profits, lost data and lost goodwill. Nothing here excludes liability for fraud, death or personal injury where the law does not allow it.

We may suspend or terminate access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. On termination you may export your shop's data for 30 days, after which it may be deleted.

These terms are governed by the laws of the province of British Columbia, Canada, and the courts there have jurisdiction. You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control.

Email founder@baybuddy.ca.